Delete your Worena account
Contents
This page explains how to delete your account and data in the Worena app on Google Play (developer: Mustafa Ali Erdoğan), what is deleted, and what is kept and for how long. Worena accounts are separate from Kelimetrik accounts: deleting your Worena account does not affect a Kelimetrik account, even if both use the same Google account.
1. Delete in the app
- Open Worena and sign in to your account.
- Tap the Profile tab at the bottom.
- Tap the Settings (gear) icon at the top right.
- Under My data, tap Delete account.
- Read "Before you delete your account" and tap Continue. If you want, first get a copy of your data with Download my data first.
- At Confirm it's you, verify with your Google account.
- At Final confirmation, tick the box and tap Delete my account.
The screen shows the date on which your account will be deleted. Until then, for 14 days, you can open the app and tap Cancel deletion to change your mind.
If you have a Premium subscription: deleting your account does not cancel it, and Google Play will keep charging you. Cancel it separately: Google Play app › profile icon › Payments & subscriptions › Subscriptions › Worena › Cancel subscription.
If you play as a guest: Profile › Settings › Delete my guest data. Guest data is deleted immediately, without a waiting period.
2. If you cannot sign in
- From the e-mail address registered to your account, send an e-mail to syzitech@gmail.com with the subject "Worena account deletion request".
- Include your username (if you know it).
- We will send a verification message to the same address. When you confirm your request with the step in that message, your deletion request starts and the same 14-day waiting period as in the app applies.
- If you have a Premium subscription, cancel it in Google Play as described in section 1; deleting your account does not cancel it.
We answer your request within 30 days at the latest. We will never ask you for your Google password, a sign-in code or payment details.
3. Right after your request
- Your active games end as abandoned and your opponents win; these games do not come back even if you cancel the deletion.
- Your pending invitations and matchmaking searches are cancelled.
- A Premium subscription is not cancelled; cancel it in Google Play (section 1).
- Your profile is hidden from other users, your chats are closed and your sessions on other devices are signed out.
- During the waiting period, only Cancel deletion, Download my data and Support are available in the app.
4. What is deleted
Within 48 hours after the 14-day period ends, the following are permanently deleted:
- Your profile: username, display name, bio, avatar, profile photo and all photo files, profile theme
- Your e-mail address, the link to your Google account, your sessions, device records and notification tokens (you can also remove the app's access in your Google Account settings)
- Your age group and your privacy, chat and notification preferences
- Your friends list, your entry in the lists of people who added you, and your block and mute records
- The content of the messages you wrote in game chats and private messages
- Your statistics, achievements, unclaimed mission progress and your league entry for the current week
- Your in-app notifications and your usage analytics records
- Your coins, jokers, packs, feature passes, cosmetic items and Premium benefits (they are not restored or refunded)
Messages other people wrote to you remain in their accounts.
5. What is kept, and for how long
The records below are not deleted; because your name, username, e-mail address and sign-in IDs are deleted, they are kept separated from your identity and only for the period shown. Other users see you as "Deleted user".
| Record | Period | Reason |
|---|---|---|
| Games and moves you played | Indefinitely | Your opponents' game history and the integrity of rankings |
| League and leaderboard rankings of closed weeks | 2 years after the season closes | Integrity of competition records |
| Coin and joker transactions, purchase and subscription records (Google order ID, product, time and status; the purchase token only as a one-way hash) | 10 years | Tax and accounting records; proof of purchases, refunds and complaints; investigation of abuse |
| Rewarded ad reward records | 12 months | Preventing ad reward fraud |
| Reports and evidence | 12 months after the case closes (3 years for serious cases) | Community safety, protection of rights |
| Enforcement records | 3 years after the enforcement ends | Community safety |
| Re-registration prevention hashes (only for permanently closed accounts; one-way, cannot be reversed) | 2 years | Preventing a closed account from being re-opened |
| Consent records and the record of your deletion request | 3 years | Proof that we met our obligations |
| Support requests (with personal details removed) | 2 years after closure | Protection of rights |
| Word appeals (with the explanation text removed) | 2 years after the decision | Record of dictionary decisions |
| Security backups | 35 days at the latest | Deleted data drops out of backups with the backup cycle |
When these periods end, these records are deleted too. For details, see the Privacy Policy.